Why multi-diag access j2534 can not read VCI? Why multidiag J2534 is damage?
Many customers enter the wrong serial number when they firstly install multidiag access j2534 Interface, so the code they give us is wrong. Usually the wrong code is 19-*******SUU,but the normal code should be: 19-xxxxxxxSKL.
So if our customer give the wrong code that the customer offers to our technician for activation, then it will appears a problem: when the customer use the activate code to handle his product then it will not read VCI and the product is unavailable.
So if you find that the activate code is not 19-xxxxxxxSKL then you should instantly change mutidiag J2534 VCI serial number as 070026. Sometimes you can not change the serial number, then you should uninstall the software which has been installed on your computer and install it again, finally you can fill the right serial number.
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