A user recently reported experiencing network-related problems while operating the Autel MaxiIM IM608II diagnostic tool.
EOBDTool.co.uk engineer offered the solution below:
In cases of software malfunctions, network instability, or other app-related errors, capturing system logs directly from your unit can provide critical insight. These logs allow Autel’s technical team to perform in-depth analysis and pinpoint the underlying cause.
Follow the steps below to gather and submit system logs from your Autel IM608 Pro:
Step-by-Step Instructions:
1.Navigate to the Home Screen
Should any function fail or the application close unexpectedly, first return to the main menu of your IM608 Pro.
2.Launch the MaxiTools Utility
Find and select the “MaxiTools” icon to access the service utilities.
3.Begin Log Recording
Choose the “Log” option from the menu.
Press “Start” to initiate logging for the faulty operation.
The device will now gather diagnostic information—please allow the process to finish.
4.Submit the Logs
After the log collection is complete, tap “Upload” to transmit the data to Autel’s servers.
Remain patient until the upload finishes, and avoid powering off the tool during transmission.
5.Share Your Serial Number
To help Autel Support locate your submitted logs and provide faster assistance, keep your device’s serial number on hand and provide it when requested.
This procedure is also compatible with the Autel IM608 II and other models within the IM608 series.
