Customer Problem: I run V2020.03 Xentry software with my mb sd connect c4, when enter ewa-net to activate, an error message appears on the screen with “Current MAC address (LAN ID): Unknown LAN ID”. How to solve it?
Solution offered by eobdtool.co.uk engineer:
1.Open “Computer Management”
2.Right click “Device Manager” to select “Show hidden devices”
3.Uninstall all virtual network card drivers with # in the “Network adapters” option
Tech support: www.eobdtool.co.uk
03.2020 MB SD Connect C4 Software Problems and Solutions: