Here we collect some frequently asked questions about Xtuner scanners, you could check the one you want to know.
Q: How to activate the product?
A: After installing the product client, enter the IDUTEX store, enter the serial number and password, and then activate it according to the activation prompt.
Q: What is the pairing code when the product is paired with Bluetooth?
A: The Bluetooth pairing code is generally 1234 or 0000.
Q: Forgot login serial number and password when logging in with a new device?
A: The customer can see the serial number through the bottom of the hardware or hardware box, and then use the “recover password” function to retrieve the product login password.
Q: The mailbox does not receive the activation link?
A: When filling in the email information, please pay attention to whether the email is filled in correctly and whether the email is still in use.
Q: How can I view the functions supported by the diagnostic vehicle?
A: Enter the diagnosis model selection interface, click [detail] or [! ] button.
Q: Forgot your password when logging in?
A: Use the latest client to retrieve the product login password through the “Recover Password” function.
Q: Driver installation failed?
A: The problem of the driver, due to the official driver of the compatibility issues, if the individual computer fails to install, it is recommended that customers use third-party drive housekeeper to search for drivers to install, such as driver wizard. Automatically match the applicable version can be.
Q: After switching other languages, why did the previously downloaded models disappear?
A: After switching languages, it is necessary to re-download models.
Q: Failed to download the car?
A: Please download the model when the network is connected and in good condition.
Q: How to switch languages?
A: Switch your desired language in Setting-Language.
Q: I have purchased the product hardware. How do I get the product software?
A: Please log in to IDUTEX official website to download the software installation package.
Q: The serial number and password do not match during login?
A: It is recommended that customers check the following: 1. If the password contains “0”, please note that “0” is the Arabic number 0, not the letter O. 2. Update the client to the latest version. 3. Make sure the network is connected.