Here eobdtool is going to share with you how to enjoy OTOFIX IM1 remote/online technical service. We’ll cover:
1. Remote/Online technical support connection
2. Expert app download
3. Expert Authentication
4. User creates an order
5. Expert take orders and order intention
6. Establish connection
7. Complete an order
1.Remote/Online technical support connection
Complete device-network & device-VCI connection by operation instruction on Autel diagnostic tablet.
Connect VCI to vehicles via OBD port which is usually located under cluster instrument.
User can submit applications to diagnose or repair by remote experts function.
Connect DB26 connector of remote programming box to MaxiFlash VCI/VCMI and fasten screws.
Supply 12v power to programming box and connect VCI/VCMI to network by cables.
Connect OEM/third party/Autel diagnostic device to programming box.
After communication with user-side established, remote service is available.
Login to expert-side app, check “Market” to select orders to give an offer.
User selects an expert with an offer.
After service is complete, Click on “Complete the order”.
Select if it needs a pay by facts of service.
Disconnection is needed before an order is complete.
User verifies and finishes the order.
This is the process of Autel OTOFIX IM1 remote/online service
Hope it helps.
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